Closing staff capability gaps with targeted training
The skills the work required had moved ahead of the team. We identified exactly where the gaps were and built custom training. 90% of staff now apply the new skills directly in their jobs.
- of staff applied the new skills directly in their jobs
- 90%of staff applied the new skills directly in their jobs
- training built around real gaps
- Targetedtraining built around real gaps
- from skills used in day-to-day work
- Added valuefrom skills used in day-to-day work
The challenge
An organisation is only as strong as its people. Here, the demands of the work had grown faster than the team's skills, but no one could say precisely where the gaps were or how large they had become.
Off-the-shelf training would have taken staff away from their work without addressing the specific skills they needed.
Before and after
Before
- Capability gaps known in general terms, not in detail
- Available training not matched to the work
- Staff stretched in areas outside their strengths
- No clear baseline of skills to improve from
After
- A clear picture of where staff needed development
- Custom training designed around those needs
- Staff upskilled in the areas that matter most
- 90% of staff applying the new skills directly in their jobs
Our approach
- 01
Assess current capability
We assessed the team's skills against what the work requires, to find where the gaps were and how large they were.
- 02
Prioritise the gaps
We agreed with leadership which gaps mattered most to the organisation's goals.
- 03
Design custom training
We built training around those priorities, using the organisation's own work and context.
- 04
Deliver and review
We delivered the training and gathered feedback from staff on what had changed.
The outcome
90% of staff reported that they directly applied the new skills in their jobs. The training translated into practice, with attendees using what they learned to add value in their day-to-day work.
The organisation now has a team better equipped for the work in front of it, and a clearer view of where to invest in capability next.
